At the end of the evening when guests are slowing making their way down Main Street, filing out of turnstiles, one chore of WDW Cast Members has just begun: the gathering and sorting of items left behind by guests. Would it surprise you to learn that Walt Disney World has a larger Lost & Found department than some small cities? Here's one great tip for making sure you get back anything you might lose during your stay at WDW: label everything! Your camera, your purse, your iPod...whatever you bring of value, label it.
The fastest way to have an item returned to you is if your cell phone number is on it. We go a step further and put our mailing address on larger items such as our cameras. If Disney locates your item, the first thing they will do is look for identification. If there's an address on it, they will ship it to you! Really.
So, what happens if you don't label it? It's still possible to get lost items back...just more complicated. If you're still in the park when you discover you've lost something, check with Guest Services in that park, that same day. If you're already back at your resort, you can reach Lost & Found (407-824-4321, press 0 for an operator, and ask for Lost & Found ) between the hours of 9:00 AM and 7:00 PM Eastern time. Actually, unless there is a sense of urgency (the item is medical in nature), it's best to wait a day after you've lost an item, as it takes Disney about a day to catalog and sort items that are found in the parks. If you know approximately where you lost your item, that may help. If your item is something like, say, a digital camera, try to have the model name/number handy, as there will undoubtedly be dozens of cameras to sort through. Identifying marks/colors/etc. are also helpful. Be persistent. If your item isn't identified immediately, it may not have been found yet. Keep calling back, at least a few times.
Of course, it's better not to lose items in the first place. But it's nice to know that Disney has a helpful Lost & Found staff if you need them.
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It would be interesting to know what they do with all the unclaimed items at the end of the month/year.
ReplyDeleteDisneyland is amazing with lost and found. File a report with as many details as possible. Give them your name and address and they will mail your item back to you free of charge. We have lost baseball caps on roller coasters, t-shirts on water rides and misc. other things.
ReplyDeletePraise goes to Disney